You may return new, unopened items which were not special orders within 14 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 14 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA (Return Merchandise Authorization) number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.